Shipping policy

Shipping Fees

FREE delivery on all orders over R2000 and a flat shipping fee of R115 applies to all orders below R2000

Items that cannot be shipped

Please note that SLES 70% and SLS 28% cannot be shipped due to a high risk of spillage.These products are available for collection only from our Centurion shop. If you have either of these items in your basket, please ensure that you select "Collection from Warehouse" at checkout.

Shipping & Order Terms

Our shipping is managed by a third-party service provider, Bob Go Smart Shipping. For detailed shipping terms and conditions, please refer to their official website.

All orders are subject to availability and receipt of payment. Once payment is confirmed, your order will be processed within 1–2 working days, and delivery will be confirmed via Bob Go Smart Shipping.

Important Notice:
Once your online order has been processed, finalized, and paid for, no changes, additions, swaps, or modifications can be made. If you wish to purchase additional items or make changes, you will need to place a new online order.

Once your order has been dispatched, we will furnish you with the tracking number, and you can track it here. For any queries regarding shipping, please contact us on hello@wayserve.co.za

In order to speed up the order processing time, customers must send proof of payment to hello@wayserve.co.za as same-day released payment. Make sure the delivery address and receiver's contacts are correct.